Voicemail No-Show
Hi {clientName},
Coach Chris
here with {brandName}.
Just tried calling to discuss your win-win opportunity. I hope everything is alright.
When you get a chance please let me know where you’re at with things, okay? Have a lovely day.
I'm going to send you an email right now so you can reschedule your call? If you don't see it it probably went the promotions or spam folder But search for word "reschedule" in your mail and it should popup?
Google Assistant
This is Coach Chris, with {brandName} and I'm calling because we have call booked for this time.
This is Coach Chris.
I'm calling about the {brandName} supplements that {clientName} recently ordered online.
Connecting Outbound
Hey {clientName}, this is just coach Chris here with Emma Coaching , on the recorded line. How are you doing?
Very good. So, I see you went ahead and booked in some time for us to chat today.
We’ve got about 20 to 25 minutes together here, and before we dive in...
I would just need to quickly verify a couple of details.
- I see you purchased the {brandName}... correct?
- And I have your shipping address at {clientAddress}... Is that right?
- And your email {clientEmail}?
Hey {clientName}, this is just coach Chris here with Emma Coaching, calling to welcome you on a recorded line. How are you doing?
Great! I just wanted to touch base and confirm a few things on my side. It looks like we’re sending things out to {clientAddress}. Is that correct?
Good. And the email we have on file is {clientEmail}. Is that correct?
Okay, very good.
Current Situation ·
Ok, {clientName}. So, once again, welcome!
I've been assigned to your account as you Success Coach... and with all of our new clients coming on, we do put together your Wellness Plan... but I should probably start off by asking: as far as you coming on board here... are we currently dealing with some bloating, constipation, excess weight?
Like, what brought you over to us? Specifically.
Got it.
Okay. Just so I have the full picture... what’s your current height and how tall are you?
If Overweight
And this makes sense, it all goes hand-in-hand and all works together for the better and worse…
Okay.
So we definitely need to lose some weight, because this is foundational.
Ideally we want to get down to anywhere between {min} and {min}.
But you know your self best right, so tell me what do you have in mind?
Okay, so you want to get down to 0 lbs...right?
Medical Disclaimer
Oh, and just for transparency — I’m not a doctor or medical professional, so I’m not here to diagnose, treat, or cure any medical conditions. But I am going to help guide you through this, and map out your plan. Okay?
Problem Awareness ·
Duration
Okay. Got it.
Is this something
you’ve been dealing with for a while
or is this more of a recent issue?
If needed
Do you recall when was the last time your
digestion
actually
felt normal —
where you
where you were going regularly/ no bloating/ no discomfort
— and you weren't really worrying about {these issues}?
Status
And over that time... has it been getting better, getting worse, or just kind of staying the same?
If needed
What changes have you noticed?
Okay. Got it.
When was the last time you were around that 0 lbs range?
Okay. And since then, has this weight been creeping up over time... or is it more of a recent issue?... or what happened?
Status
Okay. And did you notice any change in your weight in this 6/12 ? Would you say your weight has gone up, gone down... stayed the same?
If went up or down: by how much?
If she lost weight:
Okay. And how did you lose that weight?
Okay. And what’s happening now? Did you hit a plateau? Your body stopped responding... or what happened?
Impact
Okay, I hear you. And {clientName}, like,
with all this going on...
what's it doing to you?
Like, what kind of impact is it having?
Like energy, mood, or even how comfortable you feel day-to-day...?
Memory/ Focus / Etc Clarify > Duration/ Frequency > Functional Impact > Emotional Association
What do you mean by that? | How do you mean?
Clarify
Got it. And how’s that affecting you day to day? Functional Impact
Yeah... that doesn’t sound great. Like... how's that been to you? How's that affecting you, on a personal level? Emotional Association
If Not emmotionally Engaged
Now, based on your current age and symptoms,
research shows gut inflammation and microbiome imbalances
actually accelerate as we age,
which raises risks of things like poor nutrient absorption,
weight gain, and even memory issues.
So, we definitely want to restore your gut lining now before this gets worse.
optional: Is that part of what’s been concerning you?
Okay, I hear you. And {clientName}, like, the weight side of things... what's it doing to YOU? Like, what kind of impact is it having?
Energy/ Joint Pain/ Etc Clarify > Duration > Functional Impact > Emotion
What do you mean by low energy?
And with your energy being off like that... how is that affecting your day to day?
Okay. And whereabouts on the body do you hold the weight? What's bugging you?
Do you feel the clothes getting tigher or your starting to have to go up a size?
And what's that doing to you, on a personal level?
Is it affecting your confidence or self-esteem?
Do you feel like it's' affecting your confidence internally when you look yourself on the mirror, or more externally when you're in front of others?
Consequence
What’s the concern {clientName}... if things keep going this way? Like another 6, 12 months (feeling this way)... ?
If appropriate:
Are you okay with that happening?
Challenge
So, do you feel like this is something you want to get on top of sooner rather than later?
Medications ·
Okay. And {clientName}, how about mediations — antibiotics, blood pressure, cholesterol, anything like that? Those can play a big role in gut health.
Yes, is taking medication(s)
Got it. So, you’ve been taking those medications — that actually explains a lot of the gut issues you're experiencing.
A lot of those medications can disrupt the gut microbiome.
When that balance gets thrown off, digestive problems start showing up.
Things like inflammation, gut irritation, or increased infection risk.
Now the good news is this can absolutely be improved.
The bad news is, where things are right now... you're kind of playing with fire.
No, its not taking medication(s)
Okay, good to know.
A lot of times medications are what trigger these gut issues.
Because they disrupt the gut microbiome balance.
Have you ever done any detoxes or cleanses before? Or taken probiotics for your gut?
Okay. And {clientName}, based on your BMI here, I should probably ask in regards to blood pressure, cholesterol, diabetes... how are we doing there?
Normal Levels Or No taking meds Meds
Okay, so definitely wanting to prevent that and stay out of those ranges.
Okay. Unfortunately, in today's world there’s a lot of toxins that get in the system.. both from external and internal sources...
Things like phthalates, persistent pollutants, heavy metals... or even excess hormones like cortisol and estrogen that can reenter the bloodstream lead to an increase in toxicity levels... Have we done any toxin cleanse, any detox in the last two or three years?
High Levels || On Meds
Ahh, okay… so there’s already some metabolic strain there.
That actually explains a lot of why the weight has been harder to get under control.
.
Short term, obviously you want to stay on
those and follow your doctor’s guidance. But long term, is it a goal of yours
to improve things enough where maybe you’re less dependent on them?
Okay. Now what we have seen is over time, with taking different pharmaceuticals, because it is a chemical entering the body… we’ve seen this can increase toxicity levels…
Have we done any toxin cleanse, any detox in the last two or three years?
Family History ·
Okay, and just to touch on it: any personal or family history of digestive issues, IBS, Crohn’s, or anything like that?
Yes, there's family history
Okay, so this is something your family has dealt with as well.
The good news is most of your gut microbiome (87-97%) is shaped by lifestyle —
things like diet, stress, sleep, environment, medications, etc.
Which means you're not genetically trapped here.
We just need to make a few small shifts.
No, there's no family history
Okay perfect.
And I'm sure Dr. Sam already mentioned this:
Most of your gut microbiome (87-97%) is shaped by lifestyle —
things like diet, stress, sleep, environment, medications, etc.
Which means this is controllable.
We just need to make a few small shifts.
Okay, and just to touch on it: any personal or family history of strokes, heart attacks... diabetes, cancer, those sorts of things...?
Yes
Oh, wow, so some direct family history...
No
Okay, so definitely wanting to prevent anything from coming — smart move.
Solution Awareness ·
Alright. Got it.
So, let me ask you: if we started getting this under control...
if {things} started settling down...
What starts to change for you over the the next few months?
Emotional Amplification
If Surface Answer (More energy/ Feel better/ More confident)
And what would that mean to you?
To be able to do {those things}?
To get to this new version of you?
If Emotional Answer (I wouldn’t be embarrassed/ Feel comfortable in my own skin/ I'd stop avoiding photos)
And what would that do for you personally?
Or
Why is that important for you to change now, though?
Got it... yeah, that makes sense.
Challenge/ Alignment
Do you feel like now's the time to get on top of this?
Got it. So,
{clientName}...
fast-forward X to Y months
—
you've lost these {Desired Weight}...
{the energy is back}
...
What do you want to see change? Like, what's driving this?
If Needed, clarify
In what way?
How do you mean?
How so?
Emotional Amplification
If Surface Answer (More energy/ Feel better/ More confident)
And what would that mean to you?
To be able to do {those things}?
If Emotional Answer (I wouldn’t be embarrassed/ Feel comfortable in my own skin/ I'd stop avoiding photos)
And what would that do for you personally?
Or
Why is that important for you?
Got it... yeah, that makes sense.
Challenge/ Alignment
Do you feel like now's the time to get on top of this?
Supplements Pitch ·
Okay, {clientName}... so, now that I know a little bit more about you, I can put together your game plan, to make sure we CAN help you strengthen your gut function for good (and get wants & desires). Okay?
The good thing is: you don’t have to write any of this down. I’ll make sure you have all the instructions that you do need.
Okay, {clientName}...
So,
based on everything you’ve told me
I can put together your Wellness Plan,
to help you lose these
{wantsToLose} pounds,
...
(and get wants & desires).
The good thing is: you don’t have to write any of this down. I’ll make sure you have all the instructions that you do need.
Morning Routine ·
Emma Gut Restore Formula /// 2 capsules
What we’ll have you do, is start off with the {Product Name}
to flush out the archaea parasites and restore proper digestion.
Akka Superbiotic Formula /// 2 capsules +
Supreme Greens – Detox + Optimize Digestion /// 1 scoop
Alongside that, Dr. Gina recommends the Akka Superbiotic Formula
and Supreme Greens
to help support the liver while your body detoxes — you'll start feeling lighter and more energetic. Okay?
So, those three will be in the morning, before any solids of the day, which is going to allow us to help support creating a friendly gut environment, and correct mineral deficiencies, SO THAT we can restore your gut health/ digestion more effectively.
What we’ll have you do is start off with the {Product Name}, that is going to be taken first thing in the morning, along with your Flush Restore before any solids.
So, those two, will be once in the morning, before any solids of the day, which is going to allow us to help support improving the body’s detoxification process, nutrient absorption and boost your metabolism, so we can lose this weight more effectively, and prevent any types of yoyo or plateaus down or the road as well. OKAY?
Ancillary Issues ·
All right. In the evening, this is where we will focus on any type of ancillary issues — on any other issues that might come along the gut/ digestion/ constipation.
Supplement /// Directions
How are we doing in terms of stress?
Would you say that you have: high, medium or low levels of stress?
- Permanent or temporary
Supplement /// Directions
And overall sleep, on average, how many hours of sleep do you get?
Energy & Productivity
- Do you sometimes feel tired in the middle of the day, even after a full night of sleep?
- Has weight ever made it harder to keep up with your kids, grandkids, or just enjoy daily activities?
Cardiovascular Strain
- When you go upstairs, carry groceries, or do some more intense effort do you ever notice yourself short of breath? or your heart racing faster than it should?
Metabolic Warning Signs
- Do you ever wake up in the middle of the night feeling thirsty, needing water, or going to the bathroom often?
Supplement /// Directions
And as far as brain fog...? Memory fatigue, how are we doing there?
If Yes
Ok, medications are often high contributors to memory fatigue.
Supplement /// Directions
{clientName}, are we having cravings that specially towards the sweets or the carbs?
If Yes
Okay, where's that showing up for you? Is it mainly like later in the day? Like where, where does this pop up?
Are we taking probiotics?
Supplement /// Directions
Any neuropathy, any nerve damage at this point? Are we experiencing any numbness or tingling of the legs or feet, pins and needles? Dry mouth, frequent hunger, or tired all the time?
If Yes:
One foot? Both feet?
Oh wow. We definitely need to take care of that. Okay?
Supplement /// Directions
Next step is… I always ask my clients about forms of inflammation. Are we experiencing any swelling, arthritis, joint pain?
All right. Now we want to focus our attention on any type of ancillary issues — on any other issues alongside the weight.
Flush Restore (toxins) /// 2 capsules
How are we doing in terms of stress?
Would you say that you have: high, medium or low levels of stress?
- Permanent or temporary
Deep Sleep Clean /// 2 capsules
And overall sleep, on average, how many hours of sleep do you get?
Energy & Productivity
- Do you sometimes feel tired in the middle of the day, even after a full night of sleep?
- Has weight ever made it harder to keep up with your kids, grandkids, or just enjoy daily activities?
Cardiovascular Strain
- When you go upstairs, carry groceries, or do some more intense effort do you ever notice yourself short of breath? or your heart racing faster than it should?
Metabolic Warning Signs
- Do you ever wake up in the middle of the night feeling thirsty, needing water, or going to the bathroom often?
Gluco Trust (sugar cravings) /// 2 capsules
{clientName}, are we having cravings that specially towards the sweets or the carbs?
If Yes
Okay, where's that showing up for you? Is it mainly like later in the day? Like where, where does this pop up?
Are we taking probiotics?
Nerve Restore /// 2 capsules
Any neuropathy, any nerve damage at this point? Are we experiencing any numbness or tingling of the legs or feet, pins and needles? Dry mouth, frequent hunger, or tired all the time?
If Yes:
One foot? Both feet?
Oh wow. We definitely need to take care of that. Okay?
Comfort Plus (Pain and Inflammation) /// 2 capsules
Next step is… I always ask my clients about forms of inflammation. Are we experiencing any swelling, arthritis, joint pain?
Evening Routine ·
Supplement /// Directions
Alright, {clientName}.
So... at night — pretty simple (and this is going to be specifically after dinner) —
I’m going to have you go ahead and implement the {Carb Shield – 1 capsule}
along with your {...},
and that’s going to be it. So, you’ll do those right before bed, and that’s going to give you
everything you need as far as supplementation to get this done. OKAY?
No Night Supplements
Alright. So, on the supplement side,
the {Product Name}
going to give you everything you need to get this done.
Alright, {clientName}. So... at night — pretty simple (and this is going to be specifically after dinner) — I’m going to have you go ahead and implement the {Lava Slim} along with your {...}, and that’s going to be it. So, you’ll do those right before bed, and that’s going to give you everything you need as far as supplementation to get this done. OKAY?
No Supps at Night
Now, there's' some issues we could address with more supplementation.
But, if we address the weight — i.e. the root cause — then everything else will fall in line naturally.
Once we lose the weight, then we can see what's left.
So won’t need anything beyond what you already have (and Iv'e mentioned).
Presentation ·
So, a big thing at your age, dealing with gut issues can really hold you back. Thankfully, your other health markers don't seem too compromised yet — but the key part is getting addressing the problems now and doing it the right way.
So, the reason, we have such a high success rate, is because we focus on three pillars to get this done. And they all work together.
#1 - The first pillar is proper Supplementation. This is everything we just went over. It’s the proper protocol getting ALL exact clinical dosages of the right extracts, minerals and vitamins into your body, allowing you to replenish your deficiencies and support your gut naturally.
Does that make sense, {clientName}?
Perfect!
#2 - The second pillar is Expert Guidance. We assign you your own personal coach, who works with you on a weekly basis, to make sure you’re doing everything correctly and getting the exact guidance and support you need... ...and adjusting things as you go, so you keep moving in the right direction.
Perfect!
#3 - The third pillar — and what we found most important — is Sustainability.
And this is critical because one of the biggest issues that a lot of people face is
they feel better for a while,
then the bloating, discomfort,
or digestive issues come roaring back.
And that cycle repeats.
But the thing about us is we don't want repeat customers —
once we're done, we want to be done and done for good.
So, everything we build out is designed around your eating habits, stress levels, what triggers flare-ups for you specifically, and how your body responds.
So, everything is built around the understanding that it's going to be specifically tailored to YOU. Which means you actually enjoy it... and stick to it. And so, we'll get you there... We just need you to be consistent. OKAY?
Perfect!
So, a big thing at your age, with this extra weight — as you do know — you do start to play with a bit of fire. Thankfully, none of these other health markers have been too affected right now, but the key part is getting this weight off, and we want to get this done the right way. Okay?
So, the reason, we have such a high success rate, is because we focus on three pillars to get this done. And they all work together.
#1 - The first pillar is proper Supplementation. This is everything we just went over. It’s the proper protocol getting ALL exact clinical dosages of the right extracts, minerals and vitamins into your body, allowing you to replenish your deficiencies (restore your gut) and support your {metabolism} naturally.
Does that make sense, {clientName}?
Perfect!
#2 - The second pillar is Expert Guidance. We assign you your own personal coach, who works with you on a weekly basis, to make sure you’re doing everything correctly and getting the exact guidance and support you need... ...and adjusting things as you go, so you keep moving in the right direction.
Perfect!
#3 - The third pillar — and what we found most important — is Sustainability. And this is critical because one of the biggest issues that a lot of people face is yoyos — they lose a little bit of the weight and then they gain it back. And one thing about us is we don't want repeat customers. So, basically, once we're done, we want to be done and done for good.
So, everything we build out is designed around your flexibility, your availability. To what you can eat and what you can't. If you like to cook, if you don't like to cook, if you like to eat out, if you don't like to eat out, and if you can exercise or if you can't.
So, everything is built around the understanding that it's going to be specifically tailored to YOU. Which means you actually enjoy it... and stick to it. And so, we'll get you there... We just need you to be consistent. OKAY?
Perfect!
Now, {clientName} do you have a pen and paper?
So, again my name is Chris Char-neca. And my direct line is going to be 272-222-4193.
And then I'll be on your support team and help oversee your entire
protocol as you move through this process.
Coaching Overview ·
Okay, {clientName}. So, for you here, as far as your protocol... let me give you a clear picture of what the next 12 months look like.
So, in about 90 days, things are already looking very different...
Achievements
- Bloating
You notice that constant bloated feeling fading — and for most people, it's gone - Cramping/ Discomfort
You feel the cramping and discomfort easing up — because your gut is finally healing, not just being managed - Constipation
Your digestion is moving the way it should — regular, easy, no more guessing when it'll happen - Inflammation
Your inflammation is trending down — and you start to feel a sense of wellbeing you haven't felt in a long time - Energy
Your energy is higher and steadier throughout the day
So, in the first months... that's when you really need the personalized one-on-one support.
And after that, in the remaining 0 months, it’s really just preventative maintenance — making sure the gut stays healed and balanced.
Because at the end of the day, it isn't just about stopping the symptoms. It's making sure that when you're... feeling better, more comfortable, and in control ... once we ultimately... release you back into the wild... — and you are off the supplements... and you are done with your accountability coaching — you have not only transformed into a healthier version of yourself but also developed the skills to protect your health for the long-term.
That’s the part most people never get.
Now, we don't want to lose this weight too fast, but we also don't want to lose it too slowly either. Because what we found is a nice, sweet spot, that's helps with three things:
- #1 preventing the yo-yoing
- #2 breaking through plateaus, and
- #3 — very importantly too — preserving (or even building) lean muscle and (skin elasticity | bone density). Because one thing is to lose weight. Losing it the right way, that’s a LITTLE bit different…
So, in about 90 days, things are already looking very different...
BMI Category
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Guarantee
And what we’ll do — as long as you’re following the steps — is guarantee you reach your goals. If you’re not satisfied with your results, your progress, or even the overall experience for any reason, we’ll continue working with you until you are… so that you have all the tools needed to maintain your success long term … OKAY?!
Close ·
Alright, {clientName}... now, I’m going to help you out with the pricing here.
Our full protocol, start to finish — including (all the supplementation for the year, plus) hormone-optimized nutrition, dietary guidelines, daily support, weekly accountability, exercise guidance, coaching, — normally comes to $0.
But because you’re now a member with us, and with our Spring Enrollment Credit, your investment today is just $0 — with the full structure, support, and everything you need to...
...{closing argument}.
...start losing these {Desired Weight}... {closing argument}.
Payment Options
No problem.
So, what we can do, because we do consider your case a High Priority is we can split that total into
two/ three payments.
Split in 2
One of just $0, which allows us to start your program immediately. And then, 30 days from now, you can pay the remaning $0.
Will we be using a debit or a credit card so you can get the reward points?
Split in 3
One of just $0, which allows us to start your program immediately. And then, 30 days from now, you can pay the next $0 and in 60 days from now, you can pay the final remaing $0.
Will we be using a debit or a credit card so you can get the reward points?
Whop/ PayVa Financing
Well... in rare cases we are able to offer you payment over 12-months - if you qualify.
This will bring your payment to just $0/mo over the full 12-months.
I’m going to send you a link to get you Onboarded.
So go ahead & put me on speaker, and click on that notification when you see it...
Downsell
OK, well... if that is pushing the budget, we do have a Scholarship Offer that focuses on the coaching side, and brings this down to $125 a month. If we did that, could you make that work?
Perfect. I’m sending the link now. Go ahead & put me on speaker, and click on that notification when you see it...
The "Missing Essential" & 10-Days of Personal Guidance
Okay. So, what I can do for you here is get you set up with the {missing essential} for the first 90 days, so you stay in fat-burning mode while you sleep.
And I’ll include 10 days of coaching at no extra cost, so you have guidance with your nutrition and exercise and get started on the right foot — that’s just a one-time payment of $196.
Would you like to get started with that?
Objection: I don't want to buy more products
I hear you. That’s exactly why I kept it to just this one, because if you’re going to start, I’d want this piece in place from day one to support fat burning overnight.
And you're getting 10 days of coaching and guidance. For free.
Transaction Completed
Congratulations {clientName}. Now, in the next 24-48 hours you Director of Coaching will be reaching out to you.
I’m going to introduce you to him and you’re going to meet to make sure you have everything you need. The Director is actually going to be part of your coaching team, and so am I. So, if you ever need anything, feel free to reach out to the Director, myself, or anyone on the team. And once you meet with our director, he will introduce you to your very own coach.
WORLD CLASS EXPERIENCE
PAY ATTENTION TO YOUR EMAIL AND CELL PHONE in the next 48 hours
Optional: We also have training classes with our Directors of Coaching. You will get full access to them for a full year, along with the community, your customized plans, and more.
Alright! Well… you have all my contact information. If you need anything, feel free to reach out, okay {clientName}?
Okay! So, I’m going to reach out to the DOC and he will be reaching out to you in the next 24-48 hours, okay? We’ll talk soon and once again congratulations, {clientName}.
Okay! So, I hope you have a great rest of your day. We’ll talk soon! Bye-bye.
Deliverables
- Weekly Check-ins on ZOOM
- Guaranteed Results for each program
- Unlimited communication via calls/text/email
- Exercise guidance through personalized workout videos
Objection Handling
Money (Fear)
I mean, I totally get that this is an investment.
But what happens if nothing changes and you just keep struggling with these same challenges for the next 3, 6 or even 12 months?
Are you okay with that?
So, I guess in your mind, which is riskier: to keep carrying that extra weight and dealing with the kind of, the low energy, the burning and the brain fog for the next 2 days, 2 weeks, 2 months, 2 years.... or is it risky to actually make a change, take some action, and finally, lose that kind of weight and improve your health for good?
Husband/ Wife
If he/she was here right now and he/she gave you the green light... then would this be the answer for you?
And what specifically do you feel be the element that gives you the most benefit, the accountability coaching or the customized nutrition and exercise plan?
And why do you feel that can help you out the most?
I mean, what do you feel your most your partner would be most apprehensive about?
Okay, and is it more of like a FYI conversation, like: this is what I'm doing, or more of a permission to spend the money kind of thing?
But yeah, so if you feel like the element of most benefit nutrition and exercise would help out... What are you going to do, if he says "no"? What happens then? What do you? Just kind of give up... or would you do it anyways?
If she/ he doesn't answer
Okay, but what are you going to do if you go to him and he's like,
and you're like:
— "Hey, honey, I really need to do this fitness program so I can improve my overall health"
But he's just been having a bad week, and he says: "no"?
Hypothetically — if he says no — what happens then?
If she/ he doesn't answer again
Well, what would you do? I mean, would you do it anyways, or would you just kind of give up?
If still hesitant
At the end of the day, I can't make the decision for you, or tell you what to prioritize.
If this is important to you, to the point that you go into bed thinking about it at night, and it's affecting your life that badly, I mean, we can either do something about it or don't, but either way, we have to make a choice. Because even when we do something, we do nothing that's making a choice as well.
I understand that you've tried a lot of things in the past, and yes, they've not work for you but the truth is... the moment it feel scary to jump is usually the exact moment that you need to. Because if we don't, we just end up staying stuck where we don't want to. Sometimes just got to take that leap of faith....
So for you, like, what action do you feel that you need to take so that when you go to bed tonight, you've done absolutely everything in your power to put yourself in that best position possible, to be able to improve your overall health and live a better life?
Transaction Completed
Congratulations {clientName}. Now, in the next 24-48 hours you Director of Coaching will be reaching out to you.
I’m going to introduce you to him and you’re going to meet to make sure you have everything you need. The Director is actually going to be part of your coaching team, and so am I. So, if you ever need anything, feel free to reach out to the Director, myself, or anyone on the team. And once you meet with our director, he will introduce you to your very own coach.
WORLD CLASS EXPERIENCE
PAY ATTENTION TO YOUR EMAIL AND CELL PHONE in the next 48 hours
Optional: We also have training classes with our Directors of Coaching. You will get full access to them for a full year, along with the community, your customized plans, and more.
Alright! Well… you have all my contact information. If you need anything, feel free to reach out, okay {clientName}?
Okay! So, I’m going to reach out to the DOC and he will be reaching out to you in the next 24-48 hours, okay? We’ll talk soon and once again congratulations, {clientName}.
Okay! So, I hope you have a great rest of your day. We’ll talk soon! Bye-bye.
Deliverables
- Weekly Check-ins on ZOOM
- Guaranteed Results for each program
- Unlimited communication via calls/text/email
- Exercise guidance through personalized workout videos
Close for Supps Only
Very good. And so now, there’s a couple of options here that you qualify for, as far as getting this done. You have the Basic 18/12/9-month plan and the Starter 12/9/6.
The Basic 18/12/9-month will be the kind of that “slow and steady” — a little bit more common for people who aren’t as consistent… — they usually like to go with a complete 18/12/9-month protocol. But I don’t recommend that for you. If you just stay consistent, and take the supplements every day, I would actually recommend you going with that direct approach. It’s a complete 12/9/6-month protocol and you actually have a 60-day guarantee there as well.
But you do know yourself best, right... So, do you feel like you need to go with the longer 18/12/9-month? Or can you stay consistent taking the supplement and go with the 12/9/6-month here?
Validate Their Choice
Short / Started Program
Yeah, I think so too. Especially because of where you are at, we want to take this consistently. And the good thing is, I’ll be doing some progress checks with you as well.
Long / Basic Program
Yeah, I think so too. Especially because we want to make sure we get you long-term results. And the good thing is, I’ll be doing some progress checks with you as well.
Now, {clientName} do you have a pen and paper?
So, again my name is Chris Char-neca. And my direct line is going to be 272-222-4193.
And then I'll be on your support team and help oversee your entire
protocol as you move through this process.
Shipping Details Confirmation
Do we send everything out to the same address?
And the email for the receipt and the tracking information, is it the same too?
Good.
Now, will take 5 to 7 business days to arrive. Sometimes its arrives sooner, but the average is 5, okay?
Financial Information
Now, as far as financial information, we don't save any credit card information for our members protection, so we just need to reviery the credit card. Is it going to be a VISA, AMEX, Mastercard...?
Celebrity Endorsement Mention
I don’t believe the front-end product is endorsed by any celebrity. And we know our coaching program is not. We do have a process for reporting anything like this to the front-end.
Since this is really important to us, I’m going to go ahead and send this through right now. And for any other support or questions you may have, please just email us at
{brandName} support email.
Thank you again and have a great day.
If customer insists on discussing the matter
Please contact {brandName} directly as I do not work for {brandName}.
End Call Politely
Thank you so much for your time today.
One of the reasons for these calls is to connect with our customers and better understand their situation and goals, so we can support them the best we can.
That’s all I have for today. If you have any questions, feel free to reach out anytime.
Asking for References
Hey {customer name}, I appreciate you being a client.
How’s it been going so far?
Wonderful. What's been the biggest improvement you've noticed since you've been working with us?
With that in mind, who do you know that might be struggling with something similar?
Tell me a little about them — what's going on in their situation? What makes you feel they'd benefit from a conversation like this?
How do you feel would be the best way to way to approach them? Would it make sense for you to give them a heads-up before I reach out?
"Yes, I know someone — I’ll reach out to them."
Awesome.Can I suggest something?
What do you think you'll say?
What if you shared the challenge you were dealing with, and how we helped you solve it — would that feel natural?
You can say something like: "Hey I was struggling with {problem I solved for them}, and Chris really helped me out."
And like, when do you think you’ll get a chance to speak with them?
Perfect. And let me ask you: Would it be easier if, instead of me kind of like chasing you and you chasing me, just do like text thread? And then from there I can get in touch with them and, you know, I can just make sure that they’re shorted and I can sort of "white glove" them so they don’t just go through the normal system.
Would that help?
Okay. And besides {reference}, is there anyone else you feel I could possibly help?
👉Afterwards just thank the client for the referral.
Booking Appointments from Referrals
Hey {customer name}, this is Chris
A mutual connection of ours — {referral name} — suggested I reach out.
I recently help them with {problem}, and they mentioned you might be dealing with something similar.
Is now an okay time to briefly connect?
Booking Appointments from Aged Leads
Hey {customer name}?
Hey {customer name} this is just Chris,
from {brandName}, on a recorded line.
How are you?
Looks like you reached out… I think it was a while ago… about possibly, like, getting some help with you health and fitness, losing some weight… What ended up happening with that?
Okay. What was the goal 6 months ago? How much lbs were you trying to lose?
Okay. And where are we at? Like 30 lbs? Like what’s going on?
You’re on that yoyo diet. That could be trouble for sure.
Okay. And so, are you kind of where you want it to be… or do you feel like, you know, you sort of maybe could use a little bit of extra help at the moment, in order to get where you wanted to go?
Okay. Well, I mean, like if your open to it what we could do is book a call, kind of go through where you’re at now. And then, you know, see if there’s any ways that we can possibly help you. Like would that help you out?