Voicemail No-Show
Hi {Client Name},
Coach Chris
here with {Brand Name}.
Just tried calling to discuss your win-win opportunity. I hope everything is alright.
When you get a chance please let me know where you’re at with things, okay? Have a lovely day.
I'm going to send you an email right now so you can reschedule your call? If you don't see it it probably went the promotions or spam folder But search for word "reschedule" in your mail and it should popup?
Google Assistant
This is Coach Chris, with {Brand Name} and I'm calling because we have call booked for this time.
This is Coach Chris.
I'm calling about the {Brand Name} supplements that {Client Name} recently ordered online.
Connecting Appointment
Hey {Client Name}, it’s just coach Chris here with {Brand Name}, on the recorded line. How are you doing?
Great. First of all, welcome to the {Brand Name} family… I see you purchased the {Meta Boost | One & Done}… and just to confirm we have the correct email on file… would {Client Email} be correct?
Perfect. So once again welcome. I’ve been assigned to your account as one of your Success Coaches, and the purpose of today’s call is pretty simple — it’s for us to make sure you have everything you need to be successful. Okay?
We've got about 20 minutes together here, so can ask each other some questions and map out a plan to reach your goals faster. Sounds good?
Hey {Client Name}, it’s just coach Chris here with Svelte Coaching, on the recorded line. How are you doing?
Great. First of all, welcome to the Svelte family... I see you purchased the {Meta Boost | One & Done}... and just to confirm we have the correct email on file… would {Client Email} be correct?
Current Situation
As far as you coming on board... I see here you're
{Customer Age}
years young and you’re looking to lose some weight too...
{Wants To Lose}, right?
Okay. That’s like most of our members.
So, tell me... {Client Name}... what’s our starting point? What’s your current weight… …and how tall are you?
Ok, {Client Name}. So once again, welcome! As far as you coming on board here... It looks like we're looking to lose some weight, right?
How much weight are we looking to lose, {Client Name}? What's the goal?
Okay. Got it. And what’s our starting point? What’s your current weight and your height as well?
Okay, so you want to get down to {Target Weight}...right? When was the last time you were around that {Target Weight} range?
Gotcha. And since then, has this weight been creeping up over time... or is it more of a recent issue?... or what happened?
Okay. And whereabouts on the body do you hold the weight? What's bugging you?
If midsection: Okay. Is it like upper belly, lower belly? Love handles.
Okay. And did you notice any change in your weight in this 6/12 ? Would you say your weight has gone up, gone down... stayed the same?
If went up or down: by how much?
If she lost weight:
Okay. And how did you lose that weight?
Okay. And what’s happening now? Did you hit a plateau? Your body stopped responding... or what happened?
Problem Awareness
Impact
Okay, I hear you. And {Client Name}, like, the weight side of things... what's it doing to you? What kind of impact is it having? Mentally, physically, emotionally…? And how is that affecting you?
And what else have you been noticing?
Consequence
And, {Client Name} if things on this path, what do you feel this might lead up to?
What’s the concern here, {Client Name}? If you don’t handle this NOW and things continue going this way?
How do you see things unfolding for you? Personally...
What do you feel starts to happen next?
Let’s say nothing really changes over the next year or two… your weight stays around where it is right now… what starts to get harder for you — physically or even emotionally?
If appropriate: Are you willing to settle for that type of outcome?
Challenge
So, do you feel like it’s time to make a change? Possibly?
So, do you feel like it’s time to do something about it? Possibly?
Do you feel like now’s the time to handle this?
Okay. Is it time to get on top of it?
Medications
Okay. And {Client Name}, based on your BMI here, I should probably ask in regards to blood pressure, cholesterol, diabetes... how are we doing there?
Normal Levels Or No taking meds Meds
Okay, so definitely wanting to prevent that and stay out of those ranges.
Okay. Unfortunately, in today's world there’s a lot of toxins that get in the system.. both from external and internal sources...
Things like phthalates, persistent pollutants, heavy metals... or even excess hormones like cortisol and estrogen that can reenter the bloodstream lead to an increase in toxicity levels... Have we done any toxin cleanse, any detox in the last two or three years?
High Levels || On Meds
Oh, wow! So, already a diagnosis there — that does give me more context why we’re chatting today.
Short term, you’re going to want to stay on these. But long term, is it a goal of yours to get off of these, if you could?
Okay. Now what we have seen is over time, with taking different pharmaceuticals, because it is a chemical entering the body… we’ve seen this can increase toxicity levels…
Have we done any toxin cleanse, any detox in the last two or three years?
Family History
Okay, and just to touch on it: any personal or family history of strokes, heart attacks... diabetes, cancer, those sorts of things...?
Yes
Oh, wow, so some direct family history...
No
Okay, so definitely wanting to prevent anything from coming — smart move.
Solution Awareness
Alright.
Well... tell me... {Client Name}... ...imagine your weight is already off... What does this start to look like in the next 6/12 months? When you drop {Wants To Lose}...?
What do you want to see change for you, personally? When you lose this weight? Like, what’s driving this?
And what would that mean to you? To be able to do {those things}? To get to this new version of you?
That sounds like a plan. Are we ready to get to that?
Good!
Challenge II
Are we going to be part of that "new year, new me" crowd? Or do you feel that now is time to get on top of this?
Are you sure?
Supplements Recommendation Pitch (Svelte)
Okay, {Client Name}...so now that I know a little bit more about you, I’m able to put together your game plan, to make sure we CAN help you lose these {Wants To Lose}, but also lose it for good (and fix issues). Okay?
So, Meredith recommends 4 supplements for all of our clients over the age of 35/40/45/50/55/...
Morning Routine
Mega Greens (superfoods) /// 1 scoop
What we’ll have you do is start off with the Mega Greens.
That's going to reduce inflamation, reduce cravings, improve insulin sensivity, and support metabolic health.
Vital Youth /// 2 scoops
And then also: Do you have a good quality collagen that you're taking on a daily basis?
Okay. So, Meredith recommends her Vital Youth Advanced Collagen, just for all of our clients over the age of 55 because your collagen production does go down significantly, after your 30's.
This is going to support skin elasticity, hair, nails, bones, joints... (especially if you're having joint pain, there's some studies that show collagen helps with that).
Vital Life /// 2 capsules
And then are you getting a good quality multivitamin daily?
Okay. So, Meredith recommends her Vital Life, to cover nutrient gaps, improve energy, recovery and regulate appetite.
Tama Slim /// 1 capsule
So the only other one that I would recommend just based on your age and situation, is Tama Slim product.
Meredith recommends so your metabolim can work more efficiently, burn more calories and more fat. And ultimately, help you lose weight faster.
Protocol Outro
That''s it. That’s going to give you everything you need as far as supplementation to get this done. OKAY?
Presentation
So, a big thing at your age, with this extra weight — as you do know — you do start to play with a bit of fire. Thankfully, none of these other health markers have been too affected right now, but the key part is getting this weight off, and we want to get this done the right way. Okay?
So, the reason, we have such a high success rate, is because our protocol focusses around three pillars to get this done. And they all work synergistically.
#1 - The first pillar is proper Nutrition and Supplementation designed for your body type — that’s getting the right foods, combined at the right times, in the right amounts, for your body type... paired with right extracts, minerals and vitamins so we can start to replenish any sort of deficiencies and support your metabolism naturally.
#1 - The first pillar is proper Nutrition. That's getting the right combinations of foods, at the right times, and in the right amounts, but specific to YOU. Okay? We want to make sure that both your hormones, AND your metabolism start working for you, rather than against you the way it has been over the last few years/ is starting to happen.
Does that make sense, {Client Name}?
Perfect!
#2 - The second pillar is simply Daily Accountability.
So, we would assign you a one-to-one specialist that would be working with you on a weekly
basis to make sure you're getting everything done correctly and to give you the exact guidance
and support you need, right when you need it.
And that’s why we're able to guarantee your satisfaction when it comes to getting you
across the finish line — and we work with you… until you're happy and satisfied with your results. So, it’s guaranteed, OKAY?
Perfect!
#3 - The third pillar — and what we found most important — is Sustainability. And this is critical because one of the biggest issues that a lot of people face is yoyos — they lose a little bit of the weight and then they gain it back. And one thing about us is we don't want repeat customers. So, basically, once we're done, we want to be done and done for good.
So, everything we build out is designed around your flexibility, your availability. To what you can eat and what you can't. If you like to cook, if you don't like to cook, if you like to eat out, if you don't like to eat out, and if you can exercise or if you can't.
So, everything is built around the understanding that it's going to be specifically tailored to YOU. Which means you actually enjoy it... and stick to it. And so, we'll get you there... We just need you to be consistent. OKAY?
Perfect!
Now, {Client Name} do you have a pen and paper?
So, again my name is Char-neca. And my direct line is going to be 272-222-4193.
And then I'll be on your support team and help oversee your entire
protocol as you move through this process.
Coaching Overview
Okay, {Client Name}. So, for you here, as far as your treatment plan… Let me give you a clear picture of what the next 12-month of your life will look like.
Now, we don't want to lose this weight too fast, but we also don't want to lose it too slowly either. And so, what we found is a nice, sweet spot, that's going to help with three things:
- #1 preventing the yo-yoing
- #2 breaking through plateaus, and
- #3 — very importantly too — preserving (or even building) lean muscle and (skin elasticity | bone density). Because one thing is to lose weight. Losing it the right way, that’s a LITTLE bit different…
And so... in about months, things are looking very different for you...
BMI Category
So, in the first months... that's when you really need the personalized one-on-one support.
And after that, in the remaining 0 months, it’s really just preventative maintenance — making sure the weight stays off. This phase is what we call “Committed Care”
Because the real goal here — like I said — isn't just losing the weight. It's making sure that when you're {default quick win}... ... ... once we ultimately... release you back into the wild… — and you are off the supplements... and you are done with your accountability coaching — you already have a solid long-term success plan that you enjoy , to keep the weight off... Okay?
That’s the part most people never get.
Guarantee
And what we’ll do — as long as you’re following the steps — is guarantee you reach your goals. If you’re not satisfied with your results, your progress, or even the overall experience for any reason, we’ll continue working with you until you are… so that you have all the tools needed to maintain your success long term … OKAY?!
Close
Alright, {Client Name}... now, I'm going to help you out with the investment.
This covers your entire protocol — (all your supplementation), hormone-optimized nutrition, dietary guidelines, daily support, weekly accountability, exercise guidance, coaching — essentially everything you’ll need..
Start to finish — to do this properly — typically, you're easily looking at around
$0 for a full protocol, okay?
$0.
But because you’re a member here with us — with member status — you’re getting the full protocol, plus the credit of your initial purchase / your age credit... your investment is just 12 payments of $0. $0.
And that, of course, gives you everything you need, to start losing these {Wants To Lose}... keep your health markers safely in the normal range, so you don’t have to deal with emergencies later. OKAY?
PIF Discount
One quick thing: There's actually another bonus most people don’t know about that allows you to get two full months completely free. It brings the total down to just $0. And thats for the full 12-month program, if you were able to take care of the full program amount upfront.
It’s a nice little "Commitment Boost" that a lot of people love. But you're free to choose between getting the 2 months free at that $0 full-program rate, or you can choose to stick with the Monthly Special we discussed earlier at $0/month? Which one would be easier for you?
Transaction Completed
Congratulations {Client Name}. Now, in the next 24-48 hours you Director of Coaching will be reaching out to you.
I’m going to introduce you to him and you’re going to meet to make sure you have everything you need. The Director is actually going to be part of your coaching team, and so am I. So, if you ever need anything, feel free to reach out to the Director, myself, or anyone on the team. And once you meet with our director, he will introduce you to your very own coach.
WORLD CLASS EXPERIENCE
PAY ATTENTION TO YOUR EMAIL AND CELL PHONE in the next 48 hours
Optional: We also have training classes with our Directors of Coaching. You will get full access to them for a full year, along with the community, your customized plans, and more.
Alright! Well… you have all my contact information. If you need anything, feel free to reach out, okay {Client Name}?
Okay! So, I’m going to reach out to the DOC and he will be reaching out to you in the next 24-48 hours, okay? We’ll talk soon and once again congratulations, {Client Name}.
Okay! So, I hope you have a great rest of your day. We’ll talk soon! Bye-bye.
Deliverables
- Weekly Check-ins on ZOOM
- Guaranteed Results for each program
- Unlimited communication via calls/text/email
- Exercise guidance through personalized workout videos
Close for Supps Only
Very good. And so now, there’s a couple of options here that you qualify for, as far as getting this done. You have the Basic 18/12/9-month plan and the Starter 12/9/6.
The Basic 18/12/9-month will be the kind of that “slow and steady” — a little bit more common for people who aren’t as consistent… — they usually like to go with a complete 18/12/9-month protocol. But I don’t recommend that for you. If you just stay consistent, and take the supplements every day, I would actually recommend you going with that direct approach. It’s a complete 12/9/6-month protocol and you actually have a 60-day guarantee there as well.
But you do know yourself best, right... So, do you feel like you need to go with the longer 18/12/9-month? Or can you stay consistent taking the supplement and go with the 12/9/6-month here?
Validate Their Choice
Short / Started Program
Yeah, I think so too. Especially because of where you are at, we want to take this consistently. And the good thing is, I’ll be doing some progress checks with you as well.
Long / Basic Program
Yeah, I think so too. Especially because we want to make sure we get you long-term results. And the good thing is, I’ll be doing some progress checks with you as well.
Now, {Client Name} do you have a pen and paper?
So, again my name is Chris Char-neca. And my direct line is going to be 272-222-4193.
And then I'll be on your support team and help oversee your entire
protocol as you move through this process.
Shipping Details Confirmation
Do we send everything out to the same address?
And the email for the receipt and the tracking information, is it the same too?
Good.
Now, will take 5 to 7 business days to arrive. Sometimes its arrives sooner, but the average is 5, okay?
Financial Information
Now, as far as financial information, we don't save any credit card information for our members protection, so we just need to reviery the credit card. Is it going to be a VISA, AMEX, Mastercard...?
How To Ask For References
Matt Ryder Approach
Hey {Client Name}, I appreciate you being a client.
How’s it been going so far?
Is there a particular problem that we’re helping to solve the most?
Beautiful. Do you know anyone else who might be struggling with that same problem?
"I know. I’ll reach out to them."
Can I make a suggestion?
Why don’t you say like: “Hey I was struggling with not knowing what to eat and when, and Chris really helped me out.“
And like, when do you think you’ll get a chance to speak with them?
Hey, would it be easier if instead of me kind of like chasing you and you chasing me, just do like text thread, and then from there I can get in touch with them and, you know, I can just make sure that they’re shorted and I can sort of ""white glove"" them so they don’t just go through the normal system.
Would that help?
"I want to talk to them first"
Okay, great. When do you think you’ll talk to them? (I get a date so I can reach out to the client)
👉Afterwards just thank the client for the referral.
Jeremy Miner Approach
By the way, {Client Name}...
It just came to mind... Is there anyone... or who do you know... that may be experiencing similar health challenges... just to see if I could possibly help?
Would you be opposed if I’d reach out to them and tell them how we’re helping you with your health challenges?
Ok. So, how can I reach out to them? Do you have their name and phone number at hand?
Okay. And besides {reference}, is there anyone else you feel I could possibly help?