Voicemail No-Show
Hi {clientName},
Coach Chris
here with {brandName}.
Just tried calling to discuss your win-win opportunity. I hope everything is alright.
When you get a chance please let me know where you’re at with things, okay? Have a lovely day.
I'm going to send you an email right now so you can reschedule your call? If you don't see it it probably went the promotions or spam folder But search for word "reschedule" in your mail and it should popup?
Google Assistant
This is Coach Chris, with {brandName} and I'm calling because we have call booked for this time.
This is Coach Chris.
I'm calling about the {brandName} supplements that {clientName} recently ordered online.
Connecting Outbound
Hey {clientName}, it’s just coach Chris here with Svelte Coaching , on the recorded line. How are you doing?
Great. First of all, welcome to the Svelte Coaching family... I see you purchased the {brandName}... and just to confirm we have the correct email on file... would {clientEmail} be correct?
Perfect. So once again welcome. I’ve been assigned to your account as one of your Success Coaches, and the purpose of today’s call is pretty simple — it’s for us to make sure you have everything you need to be successful. Okay?
We've got about 20 minutes together here, so can ask each other some questions and map out a plan to reach your goals faster. Sounds good?
Hey {clientName}, it’s just coach Chris here with Svelte Coaching, on the recorded line. How are you doing?
Good!
I just wanted to touch base and confirm a few things on my side.
I see you purchased the {brandName}...
and just to confirm we have the correct email on file...
would {clientEmail} be correct?
Okay, perfect. And the address we have for you is {clientAddress}. Correct?
Current Situation
As far as you coming on board... I see here you're
{Customer Age}
years young and you’re looking to lose some weight too...
{Desired Weight}, right?
Okay. That’s like most of our members.
So, tell me... {clientName}... what’s our starting point? What’s your current weight… …and how tall are you?
Ok, {clientName}. So once again, welcome! As far as you coming on board here... It looks like we're looking to lose some weight, right?
How much weight are we looking to lose, {clientName}? What's the goal?
Okay. Got it. And what’s our starting point? What’s your current weight and your height as well?
Okay, so you want to get down to {Target Weight}...right?
Problem Awareness
Duration
Okay. Got it.
When was the last time you were around that {Target Weight} range?
Okay. And since then, has this weight been creeping up over time... or is it more of a recent issue?... or what happened?
Status
Okay. And did you notice any change in your weight in this 6/12 ? Would you say your weight has gone up, gone down... stayed the same?
If went up or down: by how much?
If she lost weight:
Okay. And how did you lose that weight?
Okay. And what’s happening now? Did you hit a plateau? Your body stopped responding... or what happened?
Impact
Okay, I hear you. And {clientName}, like, the weight side of things... what's it doing to YOU? Like, what kind of impact is it having?
Energy/ Joint Pain/ Etc Clarify > Duration > Impact > Emotion
What do you mean by low energy?
And with your energy being off like that... how is that affecting your day to day?
Okay. And whereabouts on the body do you hold the weight? What's bugging you?
Do you feel the clothes getting tigher or your starting to have to go up a size?
And what's that doing to you, on a personal level?
Consequence
What’s the concern {clientName}... if things keep going this way? Like another 6, 12 months (feeling this way)... ?
If appropriate:
Are you okay with that happening?
Challenge
So, do you feel like this is something you want to get on top of sooner rather than later?
Medications
Okay. And {clientName}, based on your BMI here, I should probably ask in regards to blood pressure, cholesterol, diabetes... how are we doing there?
Normal Levels Or No taking meds Meds
Okay, so definitely wanting to prevent that and stay out of those ranges.
Okay. Unfortunately, in today's world there’s a lot of toxins that get in the system.. both from external and internal sources...
Things like phthalates, persistent pollutants, heavy metals... or even excess hormones like cortisol and estrogen that can reenter the bloodstream lead to an increase in toxicity levels... Have we done any toxin cleanse, any detox in the last two or three years?
High Levels || On Meds
Oh, wow! So, already a diagnosis there — that does give me more context why we’re chatting today.
Short term, you’re going to want to stay on these. But long term, is it a goal of yours to get off of these, if you could?
Okay. Now what we have seen is over time, with taking different pharmaceuticals, because it is a chemical entering the body… we’ve seen this can increase toxicity levels…
Have we done any toxin cleanse, any detox in the last two or three years?
Family History
Okay, and just to touch on it: any personal or family history of strokes, heart attacks... diabetes, cancer, those sorts of things...?
Yes
Oh, wow, so some direct family history...
No
Okay, so definitely wanting to prevent anything from coming — smart move.
Solution Awareness
Got it.
So,
{clientName}...
let me ask you this:
...imagine you've gone through this weight loss process...
you’ve lost the weight... ...and you’re really happy and satified with your results...
What starts to change for you over the next 6 to 12 months?
Emotional Amplification
If Surface Answer (More energy/ Feel better/ More confident)
And what would that mean to you?
To be able to do {those things}?
To get to this new version of you?
If Emotional Answer (I wouldn’t be embarrassed/ Feel comfortable in my own skin/ I'd stop avoiding photos)
And what would that do for you personally?
Or
Why is that important for you to change now, though?
Got it... yeah, that makes sense.
Challenge/ Alignment
Do you feel like now's the time to get on top of this?
Supplements Recommendation Pitch
Okay, {clientName}...
So,
based on everything you’ve told me
I can put together your Wellness Plan,
to help you lose these
{wantsToLose},
...
(and get wants & desires).
And you don’t have to write any of this down — I’ll make sure you have all the instructions that you do need.
Framing
Now, two things that are often overlooked — and can quietly make this harder than it needs to be — are stress and sleep.
Tama Slim /// 1 capsule
So, let me ask you: how are we doing in terms of stress?
Would you say that you have: high, medium or low levels of stress?
- Permanent or temporary
And overall sleep, on average, how many hours of sleep are you getting?
Energy & Productivity
- Do you sometimes feel tired in the middle of the day, even after a full night of sleep?
- Has weight ever made it harder to keep up with your kids, grandkids, or just enjoy daily activities?
Cardiovascular Strain
- When you go upstairs, carry groceries, or do some more intense effort do you ever notice yourself short of breath? or your heart racing faster than it should?
Metabolic Warning Signs
- Do you ever wake up in the middle of the night feeling thirsty, needing water, or going to the bathroom often?
Diet Basics
- How many ounces of water are having on a daily basis?
- How's our diet? Fruits, veggies?
Ancillary Issues
All right. In the evening, this is where we will focus on any type of ancillary issues — on any other issues alongside the weight.
Mega Greens (superfoods) /// 1 scoop
{clientName}, are we having cravings that specially towards the sweets or the carbs?
If Yes
Okay, where's that showing up for you? Is it mainly like later in the day? Like where, where does this pop up?
Are we taking probiotics?
Any neuropathy, any nerve damage at this point? Are we experiencing any numbness or tingling of the legs or feet, pins and needles? Dry mouth, frequent hunger, or tired all the time?
If Yes:
One foot? Both feet?
Oh wow. We definitely need to take care of that. Okay?
Mega Greens (superfoods) /// 1 scoop & Vital Youth /// 2 scoops
Next step is… I always ask my clients about forms of inflammation. Are we experiencing any swelling, arthritis, joint pain?
Full Protocol
What we’ll have you do is start off with the {Mega Greens}, that is going to be taken first thing in the morning, along with your {Another Product} before any solids,
That's going to improve nutrient absorption, fill any nutritional gaps, and boost your metabolism... so we can lose this weight more effectively.
At night — pretty simple. Right before bed... I’m going to have you implement the {Tama Slim}, along with your {...}, so your body keeps burning fat while you sleep.
You do that before bed, and that’s going to give you everything you need as far as supplementation to get this done. OKAY?
No Supps at Night
Now, there's' some issues we could address with more supplementation.
But, if we address the weight — i.e. the root cause — then everything else will fall in line naturally.
Once we lose the weight, then we can see what's left.
So won’t need anything beyond what you already have (and Iv'e mentioned).
Presentation
So, a big thing at your age, with this extra weight — as you do know — you do start to play with a bit of fire. Thankfully, none of these other health markers have been too affected right now, but the key part is getting this weight off, and we want to get this done the right way. Okay?
So, the reason, we have such a high success rate, is because we focus on three pillars to get this done. And they all work together.
#1 - The first pillar is Nutrition and Supplementation.
That’s getting the right foods, combined at the right times, in the right amounts, but specific to YOU
And we pair that with the right extracts, minerals, and vitamins so we can start to replenish any sort of deficiencies, and support your metabolism and hormones so they start working for you, instead of holding you back the way they have been .
#1 - The first pillar is Nutrition.
That's getting the right combinations of foods, at the right times, and in the right amounts, but specific to YOU. Okay? We want to make sure that both your hormones, AND your metabolism start working for you, rather than against you
Does that make sense, {clientName}?
Perfect!
#2 - The second pillar is Expert Guidance. This is where the vast majority of your transformation happens. It’s where you build the confidence and the skills that allow you to sustain your results long-term.
We assign you your own personal coach, who works with you on a weekly basis, to make sure you’re doing everything correctly and getting the exact guidance and support you need... ...and adjusting things as you go, so you keep moving in the right direction.
That’s why we guarantee your satisfaction when it comes to getting you across the finish line . So, it’s guaranteed, OKAY?
Perfect!
#3 - The third pillar — and what we found most important — is Sustainability. And this is critical because one of the biggest issues that a lot of people face is yoyos — they lose a little bit of the weight and then they gain it back. And one thing about us is we don't want repeat customers. So, basically, once we're done, we want to be done and done for good.
So, everything we build out is designed around your flexibility, your availability. To what you can eat and what you can't. If you like to cook, if you don't like to cook, if you like to eat out, if you don't like to eat out, and if you can exercise or if you can't.
So, everything is built around the understanding that it's going to be specifically tailored to YOU. Which means you actually enjoy it... and stick to it. And so, we'll get you there... We just need you to be consistent. OKAY?
Perfect!
Now, {clientName} do you have a pen and paper?
So, again my name is Chris Char-neca. And my direct line is going to be 272-222-4193.
And then I'll be on your support team and help oversee your entire
protocol as you move through this process.
Coaching Overview
Okay, {clientName}. So, for you here, as far as your protocol... let me give you a clear picture of what the next 12 months look like.
We don't want to push things too hard... but we also don't want to take it too slow either. So, we keep it at a controlled speed — fast enough that you see {things} getting better... but steady enough for it to hold.
So, ... ... even being conservative... in about 3 to 5 months, things are already looking very different...
BMI Category
So, in the first months... that's when you really need the hands-on personalized one-on-one support.
And after that, in the remaining 0 months, it's really just preventative maintenance — making sure the weight stays off.
Because at the end of the day, the real goal isn't just losing the weight, right? It's making sure that when you're {feeling better, looking better, and more comfortable}... once we wrap up — you're off the supplements... and done with your accountability coaching — you already know exactly what to do to keep the weight off, long-term.
That's the part most people never get — how to keep the weight off, long-term
Guarantee
And what we’ll do — as long as you’re following the steps — is guarantee you reach your goals. If you’re not satisfied with your results, your progress, or even the overall experience for any reason, we’ll continue working with you until you are… so that you have all the tools needed to maintain your success long term … OKAY?!
Close
Alright, {clientName}... now, I’m going to help you out with the pricing here.
Our full protocol, start to finish — including (all the supplementation for the year, plus) hormone-optimized nutrition, dietary guidelines, daily support, weekly accountability, exercise guidance, coaching, — normally comes to $0.
But because you’re now a member with us, and with our Spring Enrollment Credit, your investment today is just $0 — with the full structure, support, and everything you need to...
...start losing these {Desired Weight}... {closing argument}.
Payment Options
No problem.
So, what we can do, because we do consider your case a High Priority is we can split that total into
two/ three payments.
Split in 2
One of just $0, which allows us to start your program immediately. And then, 30 days from now, you can pay the remaning $0.
Will we be using a debit or a credit card so you can get the reward points?
Split in 3
One of just $0, which allows us to start your program immediately. And then, 30 days from now, you can pay the next $0 and in 60 days from now, you can pay the final remaing $0.
Will we be using a debit or a credit card so you can get the reward points?
Whop/ PayVa Financing
Well... in rare cases we are able to offer you payment over 12-months - if you qualify.
This will bring your payment to just $0/mo over the full 12-months.
I’m going to send you a link to get you Onboarded.
So go ahead & put me on speaker, and click on that notification when you see it...
Downsell
OK, well... if that is pushing the budget, we do have a Scholarship Offer that focuses on the coaching side, and brings this down to $125 a month. If we did that, could you make that work?
Perfect. I’m sending the link now. Go ahead & put me on speaker, and click on that notification when you see it...
The "Missing Essential" & 10-Days of Personal Guidance
Okay. So, what I can do for you here is get you set up with the {missing essential} for the first 90 days, so you stay in fat-burning mode while you sleep.
And I’ll include 10 days of coaching at no extra cost, so you have guidance with your nutrition and exercise and get started on the right foot — that’s just a one-time payment of $196.
Would you like to get started with that?
Objection: I don't want to buy more products
I hear you. That’s exactly why I kept it to just this one, because if you’re going to start, I’d want this piece in place from day one to support fat burning overnight.
And you're getting 10 days of coaching and guidance. For free.
Objection Handling
Money (Fear)
I mean, I totally get that this is an investment.
But what happens if nothing changes and you just keep struggling with these same challenges for the next 3, 6 or even 12 months?
Are you okay with that?
So, I guess in your mind, which is riskier: to keep carrying that extra weight and dealing with the kind of, the low energy, the burning and the brain fog for the next 2 days, 2 weeks, 2 months, 2 years.... or is it risky to actually make a change, take some action, and finally, lose that kind of weight and improve your health for good?
Husband/ Wife
If he/she was here right now and he/she gave you the green light... then would this be the answer for you?
And what specifically do you feel be the element that gives you the most benefit, the accountability coaching or the customized nutrition and exercise plan?
And why do you feel that can help you out the most?
I mean, what do you feel your most your partner would be most apprehensive about?
Okay, and is it more of like a FYI conversation, like: this is what I'm doing, or more of a permission to spend the money kind of thing?
But yeah, so if you feel like the element of most benefit nutrition and exercise would help out... What are you going to do, if he says "no"? What happens then? What do you? Just kind of give up... or would you do it anyways?
If she/ he doesn't answer
Okay, but what are you going to do if you go to him and he's like,
and you're like:
— "Hey, honey, I really need to do this fitness program so I can improve my overall health"
But he's just been having a bad week, and he says: "no"?
Hypothetically — if he says no — what happens then?
If she/ he doesn't answer again
Well, what would you do? I mean, would you do it anyways, or would you just kind of give up?
If still hesitant
At the end of the day, I can't make the decision for you, or tell you what to prioritize.
If this is important to you, to the point that you go into bed thinking about it at night, and it's affecting your life that badly, I mean, we can either do something about it or don't, but either way, we have to make a choice. Because even when we do something, we do nothing that's making a choice as well.
I understand that you've tried a lot of things in the past, and yes, they've not work for you but the truth is... the moment it feel scary to jump is usually the exact moment that you need to. Because if we don't, we just end up staying stuck where we don't want to. Sometimes just got to take that leap of faith....
So for you, like, what action do you feel that you need to take so that when you go to bed tonight, you've done absolutely everything in your power to put yourself in that best position possible, to be able to improve your overall health and live a better life?
Transaction Completed
Congratulations {clientName}. Now, in the next 24-48 hours you Director of Coaching will be reaching out to you.
I’m going to introduce you to him and you’re going to meet to make sure you have everything you need. The Director is actually going to be part of your coaching team, and so am I. So, if you ever need anything, feel free to reach out to the Director, myself, or anyone on the team. And once you meet with our director, he will introduce you to your very own coach.
WORLD CLASS EXPERIENCE
PAY ATTENTION TO YOUR EMAIL AND CELL PHONE in the next 48 hours
Optional: We also have training classes with our Directors of Coaching. You will get full access to them for a full year, along with the community, your customized plans, and more.
Alright! Well… you have all my contact information. If you need anything, feel free to reach out, okay {clientName}?
Okay! So, I’m going to reach out to the DOC and he will be reaching out to you in the next 24-48 hours, okay? We’ll talk soon and once again congratulations, {clientName}.
Okay! So, I hope you have a great rest of your day. We’ll talk soon! Bye-bye.
Deliverables
- Weekly Check-ins on ZOOM
- Guaranteed Results for each program
- Unlimited communication via calls/text/email
- Exercise guidance through personalized workout videos
Close for Supps Only
Very good. And so now, there’s a couple of options here that you qualify for, as far as getting this done. You have the Basic 18/12/9-month plan and the Starter 12/9/6.
The Basic 18/12/9-month will be the kind of that “slow and steady” — a little bit more common for people who aren’t as consistent… — they usually like to go with a complete 18/12/9-month protocol. But I don’t recommend that for you. If you just stay consistent, and take the supplements every day, I would actually recommend you going with that direct approach. It’s a complete 12/9/6-month protocol and you actually have a 60-day guarantee there as well.
But you do know yourself best, right... So, do you feel like you need to go with the longer 18/12/9-month? Or can you stay consistent taking the supplement and go with the 12/9/6-month here?
Validate Their Choice
Short / Started Program
Yeah, I think so too. Especially because of where you are at, we want to take this consistently. And the good thing is, I’ll be doing some progress checks with you as well.
Long / Basic Program
Yeah, I think so too. Especially because we want to make sure we get you long-term results. And the good thing is, I’ll be doing some progress checks with you as well.
Now, {clientName} do you have a pen and paper?
So, again my name is Chris Char-neca. And my direct line is going to be 272-222-4193.
And then I'll be on your support team and help oversee your entire
protocol as you move through this process.
Shipping Details Confirmation
Do we send everything out to the same address?
And the email for the receipt and the tracking information, is it the same too?
Good.
Now, will take 5 to 7 business days to arrive. Sometimes its arrives sooner, but the average is 5, okay?
Financial Information
Now, as far as financial information, we don't save any credit card information for our members protection, so we just need to reviery the credit card. Is it going to be a VISA, AMEX, Mastercard...?
Celebrity Endorsement Mention
I don’t believe the front-end product is endorsed by any celebrity. And we know our coaching program is not. We do have a process for reporting anything like this to the front-end.
Since this is really important to us, I’m going to go ahead and send this through right now. And for any other support or questions you may have, please just email us at
{brandName} support email.
Thank you again and have a great day.
If customer insists on discussing the matter
Please contact {brandName} directly as I do not work for {brandName}.
End Call Politely
Thank you so much for your time today.
One of the reasons for these calls is to connect with our customers and better understand their situation and goals, so we can support them the best we can.
That’s all I have for today. If you have any questions, feel free to reach out anytime.